Support
Getting help
Almost everything is a reply away in your digest thread. If that is not enough, email us and a person will answer.
Everything you can change by replying
Send any of these in the My Daily Digest thread.
| Reply with | What happens |
|---|---|
groups | List the groups you follow |
add Book Club | Follow another group |
add Book Club: dates, venue | Follow a group, but only for those topics |
remove Book Club | Stop following a group |
topics Class 4B: dates, forms | Change what a group is filtered to |
time 9:00 | Move your delivery time |
now | Send a digest immediately |
pause / resume | Stop and restart delivery |
status | Show your current setup |
balance | How many digests you have left |
topup | Buy more digests |
deletemydata | Delete your account and all data |
If your digests stop arriving
- Check WhatsApp on your phone under Linked Devices — if DigestIt is not listed, the link was removed
- Reply status to see whether your account is paused or out of digests
- Reply balance to check your remaining digests, and topup to add more
- If the connection dropped, we send a reconnect link in WhatsApp — open it and scan again
Still stuck? Email digestit@baansoftware.com from any address and include the phone number you signed up with.
Common questions
Which of my groups does it read?
Only the ones you pick during setup, and only those. You can follow up to 35 groups, and you can add or remove them at any time by replying in WhatsApp. Groups you have not selected are never read.
Do you store my messages?
Messages from your selected groups are encrypted and held for at most 24 hours so the summary can be written, then deleted. The digests themselves are never stored. Nothing is used to train an AI model. The one thing kept longer is message timestamps, with no content, so we can tell which of your groups are still active.
Do I need to install an app?
No. Setup happens once in your browser, by scanning a QR code the same way WhatsApp Web does. After that everything happens inside WhatsApp — there is no app and no dashboard to log into.
Where does the digest arrive?
In a dedicated WhatsApp thread of your own called My Daily Digest. It stays separate from your real conversations, so your digest never lands in a group where other people can see it.
How do I change my groups or my delivery time?
Reply in that same thread. Send groups to see what you follow, add Book Club to follow another, remove Book Club to drop one, topics Book Club: dates, venue to narrow one down, and time 9:00 to move your delivery time.
What language is the digest written in?
Each group is summarised in the language its members actually write in, so a Hebrew group stays in Hebrew and a Spanish group stays in Spanish. You do not have to configure anything for this.
Can I get only certain topics from a group?
Yes. Each group can have its own topic filter, so a busy class group can be reduced to just the dates, deadlines and anything that needs a reply, and everything else is left out.
What does it cost?
You buy digests up front, from $12 for 60. One digest is one day's summary, no matter how many groups you follow. There is no subscription and no renewal date, and your credits never expire.
What happens when I run out?
We warn you in WhatsApp before you run out. Reply topup to buy more, or topup 20 to pick a specific pack. Delivery pauses rather than charging you for anything you did not ask for.
Can I pause it while I am away?
Reply pause to stop delivery and resume to start it again. A paused account does not spend digests.
How do I delete everything?
Reply deletemydata. That removes your account and everything associated with it.
Is this an official WhatsApp product?
No. DigestIt is an independent product from Baan Software and is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta.